Delivery

To ensure maximum freshness our products are packaged in polystyrene boxes using reusable dry ice. This ensures the products remain cool throughout delivery.

For most parts of mainland UK*, we offer a courier delivery service every Wednesday, Thursday and Friday. Minimum order for delivery is £30.

*We charge a flat rate of £5.95 for a tracked delivery with DHL and £2.95 for local deliveries *PE21 & PE20 postcodes.

*Please note we are unable to deliver to the Highlands and Scottish Isles.

  • Our couriers, DHL will notify you by SMS and email if you provide a mobile phone number with your order.
  • You are able to track the order from dispatch to point of delivery
  • On the morning of delivery you will receive notification of a 1 hr delivery window.
  • You don't need to be at home to receive your order. You can choose for the parcel to be left in a specified safe place, with a nominated neighbour or for you to collect from the nearest depot.
  • The predict tracking service offered by DHL allows receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute time slot & GPS co-ordinates of the precise delivery location.

 

Please Note:

ALL Thursday deliveries must be received by 4pm Tuesday. Friday deliveries need to be with us by 4pm Wednesday.

All orders are dispatched with DHL couriers and endeavour to be with you before 6pm on your chosen day.

Important:

Very delivery important information to be aware of

We send everything as next-day delivery. However, we cannot guarantee this delivery date as this is reliant on the courier.

99.8% of our deliveries make it on time, however there are very rare occasions where your order might arrive the following day.

All our produce is packed to stay fresh and cold in transit for up to 48 hours. This means that on the rare occasions a delivery is delayed the contents would still be protected.

We cannot provide refunds or replacements for delayed deliveries unless the quality of the product has been compromised. The maximum amount of time an order would be delayed is 24 hours.

If your order is for a special occasion, we highly-recommend requesting delivery for the day before - just in case there are any courier issues. As explained above, the freshness of the meat will not be affected.

We must have delivery instructions and a telephone number (preferably a mobile number) for all orders. (Birthday cards or gift notes can be placed with the order if they have previously been sent to us).

Unfortunately we are unable to deliver outside mainland UK and some areas of Scotland.
This means we are unable to send products to offshore islands, N. Ireland, Eire and the Scottish highlands.